Opener Remote Control Failed
Customer Issue: The garage door spontaneously opened and refused to close again.
Our Solution: Our team checked the sensors and opener settings first. Finding nothing wrong, they then removed the remote control’s batteries, and found that the door was now able to close using the wall controls. Repairing the handset would have been more expensive than replacing it, so the customer opted for the latter.
Garage Door Off Track
Customer Issue: The door got stuck halfway.
Our Solution: We tracked the problem (no pun intended) to its source, which was a bent section that caused a few rollers to pop out. After repairing the track and straightening it, we popped the rollers back inside it and then lubricated them to ensure they'll move smoothly.
Customer Issue: Damaged Door Panel.
Our Solution: This customer contacted us after one of their door panels had been damaged in a fire. Our team helped them choose a new one that suited the rest of the door and quickly installed it to a high professional standard.
Customer Issue: Malfunctioning Opener Motor.
Our Solution: We discovered that our customer’s opener motor had suffered damage from a minor malfunction. Luckily, our team was able to quickly identify and replace the damaged part, leaving our customer’s door working as good as new.
Customer Issue: Worn-out springs.
Our Solution: When we attended to this customer’s call we conducted an inspection of their door system. Her extension springs were in poor condition, with one requiring urgent replacement. We replaced the pair, guaranteeing a long service life for her door.